Transformation done well can make a huge difference to an organisation's operation and performance, its people and customers. Unfortunately, transformation programmes have a poor track record of success... but this is wholly avoidable.

Digital, business or any other flavour of transformation is like an iceberg. There’s a lot that needs to be understood which isn’t visible or immediately obvious – the stuff you really need to be aware of to avoid ending up with the transformation programme equivalent of the Titanic.

Gary Burke

Gary Burke founded RFH to address the lack of transformation success, where programmes often fail to deliver the outcomes and benefits they should.

With over 30 years of experience across insurance (having started his career as a student actuary) and other regulated industries, he has successfully turned around failing programmes and delivered £multimillion transformation initiatives, implementing new technology, new operating models and ways of working.

He has guest lectured at Surrey University, speaks about transformation at conferences and is the author of A Transformation Lens, an Amazon bestseller and a winner in the 2024 Goody Business Book Awards.

When and where appropriate we use the GC Index^® to help identify how people can maximise their impact – often a key factor in the success of any transformation programme.

Our approach

Our approach is one of common sense and keeping everything as simple as possible. Transformation initiatives are complex enough without trying to be too clever and over-complicating things by design!

We always have our clients' best interests at heart, which is why we'll tell you what you need to know, not what you'd always like to hear!

We believe in doing the right things and doing them well. This doesn't mean chasing perfection but being realistic and pragmatic to add real value.

The management of transformation & change as a discipline is sector agnostic and we advise SMEs and small enterprises from any industry on transformation best practice. However, much of our work is in the insurance industry where we have particular depth and breadth of knowledge and experience.