Passionate about better transformation outcomes
Transformation done well can make a huge difference to an organisation's operation and performance, its people and customers. Unfortunately, transformation programmes have a poor track record of success... but this is wholly avoidable.
Digital, business or any other flavour of transformation is like an iceberg. There’s a lot that needs to be understood which isn’t visible or immediately obvious – the stuff you really need to be aware of to avoid ending up with the transformation programme equivalent of the Titanic.
Gary Burke
Gary founded RFH and is the principal service provider, providing advisory and consulting services to address the lack of transformation success, where programmes fail to deliver anywhere near the benefits they should.
With over 30 years of experience across insurance (having started his career as a student actuary) and other regulated industries, Gary has successfully turned around failing programmes and delivered £multimillion transformation initiatives, implementing new technology, new operating models and ways of working.
He has guest lectured at Surrey University, speaks about transformational change at conferences and is the author of A Transformation Lens, an Amazon bestseller and 2024 winner of the Goody Business Book Awards.
Gary has an extensive professional network and collaborates with trusted colleagues and partners when needed. He is part of the Camelot network where he heads the Transformation Special Interest Group.
Our approach
Our approach is one of common sense and keeping everything as simple as possible. Transformation initiatives are complex enough without trying to be too clever and over-complicating things by design!
We always have our clients' best interests at heart, which is why we'll tell you what you need to know, not what you'd always like to hear!
We believe in doing the right things and doing them well. This doesn't mean chasing perfection but being realistic and pragmatic to add real value.
The management of transformation & change as a discipline is transferrable across sectors and we can advise UK SMEs from any industry on transformation best practice. However, our primary focus is on transformation within insurance as it's the industry where we can add the most value given our:
- Breadth and depth of insurance knowledge and experience
- Access to expertise from across the insurance industry
- Holistic approach and real-world experience of successful transformation
- Focus on outcomes and the customer
- Application of common sense, pragmatism and realism
- Ability to join the dots, ask stupid questions and challenge the status quo
Book a meeting for an initial, no-obligation chat about how we can help you successfully achieve your transformation ambitions.
